Terms & Conditions

Order Responsibility Once an order leaves the boutique, the boutique is not responsible for any damage incurred during transit, handling, or after delivery.

Workmanship Flaws If any workmanship flaws are identified, or if the abaya is customized based on measurements different from those mentioned in the order notes, the item must be shipped back to the boutique (if inside Pakistan) for assessment and amendment, after which the return and exchange policy may apply after mutual agreement.

For orders outside the Pakistan, the return and exchange policy may apply after mutual agreement once proof of workmanship flaw or measurement discrepancy has been sent to a customer service representative.

Order Timeline All orders require a minimum of 4 days for delivery inside Pakistan and 2-3 weeks for all international orders. Orders may experience delays during peak seasons such as Ramadan, Eid and public holidays. If the item is ready earlier, it can be delivered before the standard timeline.